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Policies

Return Policy

TheSTEMKids facilitates returns of items under specific conditions. Returns are allowed, provided the item is in the same condition as received, unused/unwashed, with tags, and in its original packaging. However, certain items are excluded from retur

Exchanges and Store Credit Policy

Exchanges and store credits are allowed, depending on the circumstances. To qualify for an exchange or store credit, the item must be in the same condition as received, unused/unwashed, with tags, and in its original packaging. Certain items, such as

Cancellations and Order Modifications Policy

Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for refund, exchange, or store credit. Please refer to those policies for more details. Our cance

Incomplete Orders / Missing Items Policy

Our Incomplete Orders/Missing Items Policy is designed to address and rectify orders that arrive with missing items or components. If such a situation occurs, TheSTEMKids will process a replacement for the affected items. The Incomplete or Missing It

Shipping Policy

Eligible Destinations:. TheSTEMKids provides shipping services to the contiguous 48 states, Washington D.C., Hawaii, Alaska & Canada. Order Fulfillment:. Unless otherwise indicated on the product page, for in-stock orders, our fulfillment team is giv

Chargebacks Policy

At TheSTEMKids, we strive to provide excellent customer service and resolve any issues that may arise. This policy outlines our guidelines and procedures regarding chargebacks initiated by customers. By making a purchase, you acknowledge and agree to

Onward VIP Protection+

TheSTEMKids has partnered with Onward to provide our customers with carbon neutral shipping protection, CashBack and a 90 day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or dama

Discounts Policy

At TheSTEMKids, we believe in providing exceptional value to our valued customers. To enhance your shopping experience and reward your loyalty, we offer the following discount policy:. Promotional Discounts:. We frequently run promotional campaigns a